Add Payment

The “Add payment” feature within Flywire’s Agent Platform allows agents to link an already existing student payment to their account to easily track the payment.

Add an existing student payment

1. Log in to the Flywire Agent Platform.
2. From the left-hand menu, select Payments under Student payments.
3. Select the Add payments - Add manually button in the upper right-hand corner to begin adding the payment.
4. Insert the payment ID and click the Search button.
5. Once the matching payment has been found, check the mandatory box to confirm you are an authorized representative of the student and that the payment details are correct.
6. Click the Add payment button.
7. You will now see the new payment in your Student payment list, and you can view and track it alongside your other student payments.

To Remove a Payment

If you need to remove a payment that was added incorrectly, please follow the steps below:

1. From the left-hand menu, select Payments under Student payments.
2. Search for the payment using the Payment ID
3. Select the Payment ID from the results list to show the Payment Details
4. In the Payment Details, you will see a "Trash Can" button that will allow you to delete and remove the payment from your account. 

NOTE: Payments may not be removed if the payment was added in a previous month, or if it is a CohortGo Payment