Instructions:
- Navigate to the Payments tab on the top left corner of your Flywire Agent Platform
- Search for the payment with the student’s name or the Payment ID
- Select the payment
- Click on the tracking link
- On the Payment status page scroll down and you will see the Cancel payment button
- Choose any option
- Click Cancel payment
- A ribbon at the top of the screen will confirm that the payment has been canceled
Note: For additional guidance please refer to the lower left corner of the Flywire Agent Platform where you can find:
- step-by-step resources in the Help Center,
- immediate assistance, by initiating a Live Chat,
- or you can review existing help requests (or submit a new one) by clicking on "My Support Tickets."